Refund policy

Our policy lasts 30 days. If 30 days have passed since you received your order, unfortunately we cannot offer you a refund or exchange.

1. Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original, sealed packaging.

Non-returnable products: In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for goods that have been unsealed by the consumer after delivery and which cannot be returned for hygiene or health protection reasons.

To complete your return, we require a receipt or proof of purchase.

2. Refund Process (if applicable)
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a few days.

3. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at contact@ory-men.com.

4. Exchanges
We only replace items if they are defective or damaged upon delivery. If this is the case, email us at contact@ory-men.com with a photo of the defect and we will let you know how to proceed.

5. Shipping
To return your product, please contact us first by email to obtain the return address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.